Broadband keeps dropping and TV records glitchy

[Gdarkins]

At least everyday for the last 2 weeks around 10 / 11 am my Broadband will disconnect causing everything to drop WIFI and the TV to go off. I have restarted the hub and run diagnostics nothing works and still get the same thing. 

My over other problem is my TV records glitchy like all the time. Once again I have unplugged everything.

[japitts]

I think you've got a couple of issues here, and they may or may not be related. My speciality is the TV-side, but I'll check the broadband basics...

1: VM supply you with a broadband connection, which your router then converts into Ethernet (wired) and WiFi (wireless) connections - are they all dropping (making this a possibly broadband issue), or is it only wireless ones? To ask the same question a different way, are wired connections also dropping? If all connections are affected, then we can give you instructions to obtain your modem config data and setup a Broadband Quality Monitor which may well help.

2: The broadband dropping should not cause your TV to "go off", although it does depend what exactly you mean by "go off" - this is better off in the TV section of the board to save confusing the issues, however... do you mean, your TV box is rebooting? Live TV channels are breaking up? Or something else?

3: Your TV "recording glitchy" - this could be related to point 2, but again - some clarity would be helpful on what you mean. It may be worth creating a new post in the TV board here and keep this one for your broadband/WiFi issues.

[jbrennand]

Following on from japitts....

Do set up the BQM as requested and post the link to "share live graph" - then you can post up the Hub data like this ...
________________________


In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

[Akua_A]

Hi @Gdarkins,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues with your connectivity and with Glitchy TV recordings. We understand this is not ideal and we want to do our best to help. I have been able to access your account using forum details and I can see your hub has been running for a long duration of time. Are you able to reboot your device to see if the issue persists after? Also have you tried the great advice given by both @japitts and @jbrennand?

Please get back to me when you can.

Thanks,