Broadband issues

[Garry_Dickson]

Wondering if anyone can help. I’ve lived in my house for 4 months and have now had to book an engineer for a second time as my wifi keeps dropping. I’m an Oomph customer but my sim gets a shocking signal and isn’t enough to run anything at a decent speed when my wifi goes down. 
My wifi went down at least once a day before the first visit where the engineer diagnosed a faulty splitter. It has since been more stable but we constantly get outages again and a lot of problems with issues in the area being fixed. 

Is this specific to my property? My mum lives 0.5 miles away and hasn’t had an issue in 4 years.

[Tudor]

Check with Area faults on  0800 561 0061 or if you have a VM landline 150, they messages go down to post code level. If nothing reported then go into your hub on 192.168.0.1 and post your up/downstream stats and network log. 

[Natalie_L]

Hi Garry_Dickson, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you have been experiencing issues with your service. 

I have taken a look from our side and can confirm that there are no current/live outages within your area.

How have things been since your last post? Are you still experiencing issues?

Let us know and we will be happy to help. 

Thanks 

[Garry_Dickson]

Hi,

thank you, it seems to have resolved itself since but not sure what is happening as at the time there were no issues in the area either.

Is there a reason we get so much issues in this area? Seems like every week there’s an outage with a fix being worked on

[John_GS]

Thanks for coming back to us.

I've had another check here and no issues showing, no outages, all the levels are fine.

Do pop back if you need further assistance.

Best,

[jpeg1]

You mention these are problems with the WiFi.  Are they only with the WiFi, or with wired connections to the Hub as well? 

If you're not sure, next time there is a WiFi problem please check to see if wired devices drop out as well.

[Garry_Dickson]

Hi,  thanks for the replies. It’s down again, another problem in the area being investigated.

[Garry_Dickson]

Hi @John_GS

Thats now 2 area issues in 2 days. Should I be booking an engineer? Not sure what they’ll say though as the the last one tested all the equipment and only changed a splitter. I need a solid connection to work from home and my partner does uni from home too. 

[jbrennand]

If there is a known issue all Tech visits are auto-cancelled until its fixed.

What does it report on 0800 561 0061

[Garry_Dickson]

It is fixed now so is reporting nothing. How can there be so many issues in the area? It almost seems constant.