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PAN8231
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Broadband issues

Please can someone help me!

I have been having internet issue for over 2 months. The first technician came out 2 weeks ago and found the cable to my house from the cab is faulty. They replaced the cable digging up my garden again last week. Another technician came out on the 29th November and after various testing he discovered the fault is on the virgin network. He said the tilt is way out of spec at 19. He then passed it to th network team and I have heard nothing. 

I have rang virgin 3 times and can't get any answers and the last time the lady hung up on me.

Im at my wits end. Not only have I had to take 2 days off work and spent hours on the phone and my garden was dug up again and the fault is not even on my side it's on the network.

 

please can anybody tell me how to speak to someone in the Uk from virgin media?

This is my last resort before I cancel the whole package.

 

 

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Tudor
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Re: Broadband issues

Best wait for a VM staff member to get to your post, unfortunately it may take a day or two. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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PAN8231
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Re: Broadband issues

Thanks Tudor.

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Re: Broadband issues

Hello PAN8231

Sorry to hear you are still having issues with your service.

Looking at a few things from here 

We would need to get an engineer back out again

This time I would like to get this assigned to one of our Senior Engineers 

If you wish for me to go ahead with this please let me know 

Gareth_L

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PAN8231
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Re: Broadband issues

Hi Gareth, 

Thank you for replying.

Yes any help would be great as I'm at my wits end with it.

What do you need from me?

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Re: Broadband issues

Hi PAN8231

I will just need to pass security by private message 

Then I can arrange an engineer 

I did check a few things and the downstream is hugely out of sync 

Gareth_L

 

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PAN8231
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Re: Broadband issues

Ok that's great.
I'm new on here so just lead the way and I'll respond.

Thank you
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