Hi all,
Our broadband connection is generally fine, we use the VM hub as a modem with a TP Link router behind it. Some days though it is very unreliable and the cause seems to be packet loss.
Speed tests show upload and download speed are great but RDP via windows Remote Desktop is laggy and often disconnects, similar issues with online gaming and sometimes streaming on less robust apps.
BQM graph today is typical, periods with no packet loss and then something seems to happen and long periods of 5+% packet loss occur: BQM for today If I set up a continuous ping to something external I see the packet loss there too, e.g. consistent sub-20ms latencies to 8.8.8.8 but then frequent 'Request timed out' packet drops scattered amongst them.
Does anybody know if this is a common problem? Is it likely to be issues appearing and being fixed on the lines or something to do with our setup in the house? What would be the best way to diagnose it and raise it with virgin media if necessary?
I've run that BQM for almost two weeks, it will sometimes go days without really seeing any packet loss (saturday and sunday especially, is it to do with peak traffic?), but then it can go hours or days with the packet loss being more severe.
Any help or advice much appreciated, thanks for reading!
