on 02-07-2021 20:16
Thanks.
on 02-07-2021 20:19
Acquired Downstream Channel (Hz) | 331000000 | Locked |
Ranged Upstream Channel (Hz) | 46199991 | Locked |
Provisioning State | Online |
1 | 331000000 | 4 | 38 | 256 qam | 25 |
2 | 203000000 | 3.2 | 37 | 256 qam | 9 |
3 | 211000000 | 3 | 37 | 256 qam | 10 |
4 | 219000000 | 3 | 37 | 256 qam | 11 |
5 | 227000000 | 3 | 37 | 256 qam | 12 |
6 | 235000000 | 3.2 | 37 | 256 qam | 13 |
7 | 243000000 | 3.2 | 37 | 256 qam | 14 |
8 | 251000000 | 3.5 | 38 | 256 qam | 15 |
9 | 259000000 | 3.5 | 37 | 256 qam | 16 |
10 | 267000000 | 3.5 | 37 | 256 qam | 17 |
11 | 275000000 | 3.5 | 37 | 256 qam | 18 |
12 | 283000000 | 3.5 | 38 | 256 qam | 19 |
13 | 291000000 | 3.7 | 38 | 256 qam | 20 |
14 | 299000000 | 4 | 37 | 256 qam | 21 |
15 | 307000000 | 3.9 | 38 | 256 qam | 22 |
16 | 315000000 | 4 | 38 | 256 qam | 23 |
17 | 323000000 | 4 | 37 | 256 qam | 24 |
18 | 339000000 | 4.1 | 37 | 256 qam | 26 |
19 | 347000000 | 4.3 | 37 | 256 qam | 27 |
20 | 355000000 | 4.3 | 37 | 256 qam | 28 |
21 | 363000000 | 4.3 | 38 | 256 qam | 29 |
22 | 371000000 | 4.1 | 37 | 256 qam | 30 |
23 | 379000000 | 4.3 | 37 | 256 qam | 31 |
24 | 387000000 | 4.4 | 37 | 256 qam | 32 |
1 | Locked | 38.6 | 50025 | 33341 |
2 | Locked | 37.6 | 6113 | 36630 |
3 | Locked | 37.3 | 5088 | 10399 |
4 | Locked | 37.6 | 5133 | 33140 |
5 | Locked | 37.6 | 6591 | 34412 |
6 | Locked | 37.3 | 5715 | 32347 |
7 | Locked | 37.6 | 18779 | 98642 |
8 | Locked | 38.6 | 33619 | 80577 |
9 | Locked | 37.6 | 44781 | 71177 |
10 | Locked | 37.6 | 51486 | 61539 |
11 | Locked | 37.6 | 54183 | 57576 |
12 | Locked | 38.6 | 54388 | 55869 |
13 | Locked | 38.6 | 53571 | 52782 |
14 | Locked | 37.6 | 59031 | 43871 |
15 | Locked | 38.9 | 54998 | 40950 |
16 | Locked | 38.6 | 53251 | 36968 |
17 | Locked | 37.6 | 51689 | 35226 |
18 | Locked | 37.6 | 46823 | 33150 |
19 | Locked | 37.6 | 39562 | 33067 |
20 | Locked | 37.6 | 35428 | 33858 |
21 | Locked | 38.6 | 34002 | 34445 |
22 | Locked | 37.6 | 32333 | 26561 |
23 | Locked | 37.3 | 28842 | 34835 |
24 | Locked | 37.6 | 26786 | 25221 |
on 02-07-2021 20:20
1 | 46199991 | 37 | 5120 | 64 qam | 1 |
2 | 25800000 | 35.5 | 5120 | 64 qam | 4 |
3 | 32600000 | 37 | 5120 | 64 qam | 3 |
4 | 39400026 | 37 | 5120 | 64 qam | 2 |
1 | ATDMA | 0 | 0 | 3 | 0 |
2 | ATDMA | 0 | 0 | 5 | 0 |
3 | ATDMA | 0 | 0 | 7 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
02/07/2021 16:50:11 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:17:10 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:17:6 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:17:2 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:17:2 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:17:1 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:17:1 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:16:57 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:16:53 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:16:50 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:16:50 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:16:48 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:16:48 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:16:44 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:16:43 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:16:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:16:40 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:16:36 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:16:36 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:16:35 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 02-07-2021 20:22
Link to BQM, if the image doesn’t work…
https://www.thinkbroadband.com/broadband/monitoring/quality/share/d0d2513643262f8419451ff0054160149b7de7cf-02-07-2021
on 02-07-2021 22:05
Well, there's nothing wrong with the power levels etc - they are all within spec. I'm not surprised that teh call centre said that everything looked ok from their end. Indeed the visiting engineer probably saw that all of the levels were in spec and signed it off too..
The post-rs errors are an issue and the BQM is horrible. It doesn't show any full drops, but i can imagine it probably feels like a full drop with a graph like that.. something isn't right. It's not a typical overutilisation graph, however, as they are usually "clean" at offpeak times..
the log is also filled with concerns - the timing sync messages + lots of channel drops.. it'll take someone with more knowledge than me to describe the potential causes to those though..
I've flagged this for VM to comment..
on 03-07-2021 08:44
Thank you… I’m really grateful for your reply! I’m glad I’m not just imagining these issues and although not technical, the error logs and BQM do look bad, to my untrained eye.
Thanks for flagging with VM - do you know how long they take to look into these things and respond?
on 03-07-2021 09:52
on 03-07-2021 10:20
Hello @jasonpcase,
Welcome to the community page, thank you for reaching out to us on here.
I am sorry for the issues that you are having at the moment with your internet.
I have located your account using your forums details, I can see you had a engineer around recently.
Can you please tell me what it has been like since then? Did the engineer advice what the issue is?
Look forward to your response.
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on 03-07-2021 11:39
Hi Hayley,
I've had two engineers. The first identified an issue in the street cabinet where it appeared our cable had been stretched (possibly from another installation) and so he reseated the connection and the power readings he then achieved were coming through more strongly than before, hence why he fitted an attenuator. This didn’t seem to make much difference once he’d left as the issue continued.
The second engineer replaced the router as the one we had was 3 years old and did all of the tests available to him via his various devices. Again, everything seemed to be within spec but the issues continued after he left.
I did ask both engineers what would happen if this either of their actions didn’t solve the problem and both advised it could mean a new cable being required or a problem with the cabinet or local service, although none of my neighbours have reported any issues which suggests it’s just my feed.
Since the second engineer replaced the router the drop outs have slightly reduced in severity, that is, they still happen frequently but for less time; the connection re-establishes more quickly so you don’t feel the pain for as long. The drop outs are still every 5-10 mins, perhaps less if multiple devices are being used or it’s a busy time of day.
Until Wednesday last week we’ve never had a problem and we’ve been really happy with the service provided. It does feel like something has changed but the key is finding what the root of it is.
Hope this helps?
on 03-07-2021 20:00
Hi Hayley,
if it helps here’s a link to my latest BQM… very much the same as the previous day…
https://www.thinkbroadband.com/broadband/monitoring/quality/share/a451c75841f6a4d0b3a62c289feee30a39b2dfdd-03-07-2021