Hi,
I’m trying to write here because I’m desperate lately. I called Virgin multiple times, I had the technician at home, I had another chat with one of the operators they keep saying “Oh I see there is a problem I fixed that for you now just restart your hub and monitor it for 7 days”.
Since I activated Virgin here (north London) every evening after 11pm the connection just drops under 4 mbs (I have the 108mbps package and the minimum guaranteed is 15).
I’ve been going on for a couple of months because luckily at 11pm this doesn’t affect me too much except when I’m watching tv (virgin tv) and there is no way I can keep watching it even after the reboot.
Lately though, I started to have issues around 11.30am and since I’m working from home this is a huge problem for me. I called, no answer too busy. I chatted, same answer as above.
I’m really mad at them for the poor customer service provided but before proceeding on different ways (they are breaking the contract providing me a connection under the guaranteed speed) I would like to do anything I could to sort out the problem if it is on my end.
Any suggestion would be appreciated thank you 🙂
Attached tonight’s test, from my phone testing the wifi, no other devices connected, ethernet cable is the same but I did it with my phone to post it using the mobile connection.
