Broadband goes down 11pm-12am every night

[amoVM]

Hi, 

Since last week we lose Internet between 11pm-12am for about 30 minutes.

The next day when I turn on my windows PC, it says a new discoverable network has been found.

Please help

Thanks

[jbrennand]

Could be VM doing work on their Network. Usually only happens for 2-3 nights. See if its being reported

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date data

[amoVM]

Hi,

I also noticed that all the WIFI settings had been reset.

It's like the router gets totally reset to a new unit, that's why Windows seems to think a new network is available.

Very strange.

Thanks

[jbrennand]

Maybe you got a firmware update too?

[amoVM]

Thanks is there a log to show if the firmware was updated.

I found this in the network status log.

09-08-2022 23:56:15	critical	Cable Modem Reboot due to master console reset
09-08-2022 23:56:15	critical	Cable Modem Reboot due to master console reset
09-08-2022 23:56:15	critical	Cable Modem Reboot due to master console reset
09-08-2022 23:56:15	critical	Cable Modem Reboot due to master console reset
09-08-2022 23:56:15	critical	Cable Modem Reboot due to master console reset
09-08-2022 23:54:30	critical	Cable Modem Reboot from SNMP
08-08-2022 23:58:23	critical	Cable Modem Reboot from SNMP
08-08-2022 23:54:23	critical	Cable Modem Reboot from SNMP

[amoVM]

actually it only reset my wifi channel settings page not my SSIDs. Weird?

[jbrennand]

So what actual issues are you experiencing?

[amoVM]

Since last week we lose Internet between 11pm-12am for about 30 minutes, happened about 4 times now.

I rang up VM, they said do a router reset with the small red button.

[jbrennand · Accepted solution]

Monitor it - do this...
__________________

If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[amoVM]

Any VM techs here?