i had a text earlier today to mention all was fixed but still appear to be having issues. Have rebooted the router but still getting the same flashing green lights. Apparently the last time it was working was last Weds Nov 28th @ 7:17 from the message I’ve accessed through the TIVO box. Is there work still taking place on this issue?
Thank you for that update. Hopefully the team are able to resolve it by that time as a week now without broadband has just been eating away at my phone’s 4G data allowance. As of 2pm today there is still zero connection.
Why are there so many area faults on a network that promotes the supposed quality of its broadband provision? I've had no end of problems for months and judging by the forums recently my area is far from unique.
When the major issues first began the engineer who visited claimed there had been an area fault here - in Central London of all, places - for TWO YEARS!!! This is utterly ludicrous. Thank God I have an excellent MiFi unit from Three - which I'm being forced to use to write this post - while my not-so-Super Hub sits in front of me like a glorified paperweight, otherwise I'd be up the creek and at the end of my tether.
While I have managed to get a refund for part of the period of the problems, this required me to contact Complaints by letter and threaten to leave in order to get any kind of significant recompense. Presumably I will have to do the same for the faults which have been ongoing almost since I was given said refund. Why on earth should customers be forced to waste their time and energy chasing up Virgin Media to do the right thing? The area faults can hardly be news to them, so why don't they automatically issue compensation to customers in areas suffering in this way? After all, our notorious Train Operating Companies are famously useless, yet even some (if not all) of them offer automatic compensation for significant delays.
And finally, why can't Virgin Media take a leaf out of BT's book and offer wireless hubs to all customers when their broadband fails? After all, network faults appear to be a chronic problem at the moment. Do they want us to defect en masse?
Thank you, Sam. I guess the confusion I have is that I keep on getting texts telling me the issue has been resolved (though I continue to have no service). Also the wording online for the service status says there’s an ‘intermittent fault’, but I have been completely without broadband now for 8 days solid. That makes me wonder if the service statement is inaccurate or if I have a separate fault that needs to be resolved.
Also, will my account be refunded some level of compensation to reflect that I have not received the full service I have been paying for?