Hey all,
This is my first post on here after having such a horrific time with Virgin I decided to have a look at if people are going through similar.
I took out a contract with Virgin Media in November 2022 with friends/family telling me it has the fastest speeds. After day one of installation I noticed drops in speed and in some cases loss of connection, after calling and speaking to Virgin then swapped my Hub 4 for a Hub 5 thinking this should fix the issue. It didn't. Fast forward to consistent phone calls (nearly every other day) Virgin finally booked an engineer, who couldn't find a fault but said he could see we had over 70 disconnects and speed drops just during the last week! He changed a few wires and explained it could take a little while for the speeds to adjust but it still made no difference. Virgin then booked another engineer who came out about a week later to say the exact same as the previous engineer but did say the wiring underneath the ground that connects to the green box needs to be replaced. Fast forward 2 weeks which is today an engineer came out from a third party company and changed the wiring under the ground and said he couldn't see any problems but changed it anyway but yet again it still has not fixed the issues. There is another engineer booked for Thursday and this will be my last hope before I cancel altogether. The people I have spoken to on the phone except one person have been horrendous, repeating the same thing constantly, reading off a script but in actual fact has no clue about how broadband works.
Has anyone else experienced anything like this and what was the actual issue?
