Broadband drops off

[sudeepshenoy]

I am having the same issues as Chandan. I am supposed to be on the top package delivering 1gb speeds. When it is working, it is great. However, it drops off intermittently, loses 2.4ghz connections, and then reconnects. Annoying when you are on a Teams call. 
tried everything. New hub, new 3 intelligent WiFi booster pods, numerous engineer visits. 
please help. 

[jbrennand]

See this
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Firstly... can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What are the various Hub lights showing/doing when this happens?

Try connecting a laptop/computer on Cat5e/6a ethernet cable for the Teams meeting and see if that stabilises everything

[sudeepshenoy]

Hi. Thanks for your response. I spent the last 45 mins on the phone to VM. They established that my hub was receiving 1151 speed, but the output then via WiFi was poor. 
they have now arranged for an “engineer” to attend on Thursday. 
fingers crossed. 

[sudeepshenoy]

Sorry John. 
missed your Q altogether. 
Ethernet is fine. WiFi the only issue. 

[jbrennand]

See this then...
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If it is a wifi only issue, then on a Hub3/4/5, you can try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. All wifi devices will need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - but its still no substitute for getting better kit 🙂
To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you.

You do have to call in to order the first one (cant do it online the website is borked) - or try the web-chat function (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you .

If not… you will be charged £5/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, but it isn’t the simple plug and play option of the Pod(s).

You would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) Powerline adapters (+/- inbuilt Wifi,) (5) A combination of (2,3,4).