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Stevie445
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Broadband dropping...

Hi,  for the last 2 weeks our broadband keeps dropping and restarting and seems to becoming my frequent in the last few days.

Ive checked all connections and run the fault test on it but its finding no faults.

Replies would be appreciated...

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Tudor
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Re: Broadband dropping...

Go into your hub on 192.168.0.1 and post your up/down stream stats and network log. 


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
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Forum Team (Retired) Jen_A
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Re: Broadband dropping...

Hi Stevie445,

Apologies for your disconnections. My tests reveal that your Hub is reporting High upstream power levels and a number of power adjustments. I'd like to arrange for an engineer to take a look. Please reply to my PM (purple envelope icon, top right of page) and I'll schedule an appointment for you Smiley Happy


Jen
Forum Team



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Forum Team (Retired) Jen_A
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Re: Broadband dropping...

Hi Stevie445,

Thanks for getting back to me. I've scheduled an appointment, details are in my PM. Let us know how things are following the visit Smiley Happy


Jen
Forum Team



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