on 18-03-2023 14:25
I had my socket moved (fantastic job from the engineer) because I was concerned my dog would damage it. However where it is now, the signal keeps dropping causing my tv to buffer and occasionally say there’s no connection. I’ve done diagnostics and it’s ok for a while and then it goes again. Regrettably I will have to have the socket moved again. Could you schedule another appointment for the engineer to come please. Sorry about that. Thank you very much.
on 18-03-2023 16:01
on 18-03-2023 16:42
Thanks for the reply. Unfortunately inlet socket upstairs, tv downstairs!
on 18-03-2023 17:12
on 18-03-2023 17:56
Thank you. I’ve just dug out my TP Link set from 4 years ago. I’m hoping that will work. I’ll check after I’ve watched the football! Incidentally for some reason I can’t get it live, so I’ve resorted to 2 mins behind on BBC iPlayer!
on 20-03-2023 18:09
Hi bigwig25,
Thanks for posting, sorry to hear you've been having some connection issues since the socket move.
How have things been with your TP Link up and running?
Let us know if this is still something you need help with.
Alex_Rm
on 20-03-2023 19:06
I spoke to someone at Virgin this afternoon, especially as I can’t get BBC1 either. All the other channels are fine but I can only watch BBC1 on iPlayer which doesn’t have subtitles and I really need them because of hearing problems. They are going to move the socket again, to nearer the TV, at the beginning of April and they say it should solve the problem. I was a bit upset it needed this as I was assured there would be no problem with moving it in the first place. The only good thing is that they won’t be charging me to move it again. The TP Link doesn’t seem to have helped. Thanks for asking.
on 23-03-2023 08:30
Hi there @bigwig25
Thank you so much for your post and thank you for your update. We are glad that you have been able to discuss this with the team and we do hope they are able to resolve this for you with the move.
Please do let us know how things go after the visit?