on 19-07-2021 21:25
I have had no issues with my broadband until i received the following email from Virgin.
Hello Peter,
We wanted to give you a quick heads-up that your home WiFi’s just been optimised to correct a WiFi traffic jam.
Here’s what’s happened
With Intelligent WiFi tech on your Hub, it regularly checks on your WiFi performance to give you a better experience online.
Recently, it found that your gadgets were running into a bit of a WiFi traffic jam, so it’s switched them to the quietest lanes – or WiFi channels, as we call them.
Want more WiFi tips?
If you ever experience any hiccups or slow WiFi, head here for a handy step-by-step guide to get you back up to speed.
Hope this helps!
The Virgin Media team
I am now experiencing my devices regularly losing wifi connection for one or two minutes at a time. Why try to fix something that isn't broken
on 19-07-2021 22:32
Do you have a Broadband Quality Monitor running? If so, can you post a link to the live graph? If not, I'd suggest spending 5-10minutes setting one up which will provide easy diagnosis/evidence of any connection issues.
You allude to broadband issues while quoting an email about your wireless channels being changed. The two should be independent of each other.
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on 20-07-2021 07:13