on 23-08-2022 12:37
Hi,
My internet is cutting out multiple times a day and has been doing for the past few days now.
I ran the broadband diagnosis test via virgin media app and there no issues reported. There was a reported incident in my area a couple of weeks ago.
I am struggling to do my day job as a result, so I would appreciate a quick resolution on this.
on 23-08-2022 14:54
on 25-08-2022 15:30
Hey ageorge, thank you for reaching out and I am sorry to hear you are having some connection issues.
I have taken a look at my side and I can't see any area outages.
I have also run some tests and everything is looking fine, the levels are very good.
Please can you let know if this is dropping out on WIFI or a cable connection? Thanks
Matt - Forum Team
New around here?
on 26-08-2022 17:52
Hi,
This is WiFi not cable.
It happened multiple times in the last hour if that helps ?
Really struggling to work right now with this level of instability.
George
on 26-08-2022 18:08
on 29-08-2022 12:45
Hi ageorge,
Thanks for coming back to us today.
I'm sorry to hear that you are having continued issues with your WiFi network and device dropping. Checking our systems, I can see all is looking well with the Hub in terms of power levels, uptime and time outs. There are no faults open that may be affecting you either.
There are so many things that can influence a WiFi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here: WiFi Help
The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following:
Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.
If that doesn't help, as you have the Hub 3, you can download our Connect App which will allow you to scan areas of your home and will offer help. You can view more information on that here.
Please keep us posted on how you get on.
Thanks,