on 19-08-2022 21:11
Good evening,
been having an issue over the last few days. Have an orange light on my Hub 3.0 router, but I’m sure it’s just an LED fault.
But I have always (last 4 years) had around 150mbs most of the time.
The last few days I have had lower speeds, but also the signal keeps dropping off for hours at a time, no change to the lights on the hub and a service check shows it should be working.
is my router dying?
on 20-08-2022 14:43
on 22-08-2022 19:00
Hi Chrismclean90,
Thanks for your post and it's great having you back in the Community.
We're sorry to hear you're having an issue with your connection. Taking a look at things this end, all signal and power levels are optimal. There is nothing open fault wise in the area and nothing showing as wrong with your hub.
Looking at the hub, all the connected devices are WiFi. There are so many things that can influence a WiFi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here: WiFi Help
The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following:
Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.
If that doesn't help, as you have the Hub 3, you can download our Connect App which will allow you to scan areas of your home and will offer help. You can view more information on that here.
Please keep us posted on how you get on.
Thanks,