on 08-02-2023 21:37
My Wi-Fi during the day is dropping out regularly - can run test via the app as no broadband connection and then unsurprisingly when it comes back on the test shows up all is OK. It’s highly infuriating and has thrown me and wife off work calls.
As an aside it must be the hardest company to actually speak to someone to try and get the issue resolved - automation is great but if everything is web based and reliant on your connection it again proves pointless when trying to resolve your connection being down🤯
on 09-02-2023 15:34
on 09-02-2023 22:15
Thanks for your response.
It is more a complete dropping of the Wi-Fi completely so Hub/line to the hub- it is particularly bad during the working day.
we have done the hub reset numerous times - it’s a hub 3.
as mentioned all diagnostic tools are online so simply don’t work, until the Wi-Fi comes back (which it does) and hey presto when you run the test the speed is way above what it even had been before.
we only have one booster which isn’t suffice for our home but again as the test keeps showing a reading of over 20mbs in a room it says it’s “great” - it’s often down at 4mbs when we have run from another App.
any idea how you can get more boosters so we can spread round the house??
thanks
on 09-02-2023 23:57
on 09-02-2023 23:57
on 12-02-2023 11:37
Hi @Piv 👋,
A warm welcome to our Community Forums and thanks for your post. It's great to have you with us here 😊
I am sorry to hear that you've been having some issues with WiFi and not had much luck getting any support.
This isn't the level of service we aim to provide and I would love to help you further!
Checking things this end, there is a WiFi Pod signal issue that has been identified.
The signal level to the Pod is lower than recommended and suggests it needs relocating.
You might need to try it in a few places to see where it’ll give you the best WiFi coverage throughout your home. Once you’ve found a good spot, leave it be.
We have some tips 👉 here that you may find helpful.
Give that a go and let us know how you get on so we can offer further support if required.
Thank you!