Broad band loosing IDP connection to work - consistently
completed a ping test to google ping google.com /n500 and I keep losing 10% of the packets , its when these packets drop my work connection fails.
I complete a tracert to google to identify the source and I see failure right after the hub ip addess with long delays.
network log
=====================================
06/12/2021 18:30:14 notice LAN login Success;CM-MAC=fffffffffffff;CMTS-MAC=fffffffff;CM-QOS=1.1;CM-VER=3.0;
06/12/2021 18:30:7 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=ddddddd;CMTS-MAC=ddddddddd;CM-QOS=1.1;CM-VER=3.0;
06/12/2021 18:29:12 notice LAN login Success;CM-MAC=1ddddddd:f3;CMTS-MAC=dddddddb;CM-QOS=1.1;CM-VER=3.0;
04/12/2021 19:28:17 critical No Ranging Response received - T3 time-out;CM-MAC=ddddddd3;CMTS-MAC=ddddddd:db;CM-QOS=1.1;CM-VER=3.0;
04/12/2021 14:50:46 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=dddddddd;CMTS-MAC=ddddddb;CM-QOS=1.1;CM-VER=3.0;
02/12/2021 01:06:13 critical No Ranging Response received - T3 time-out;CM-MAC=ddddddd;CMTS-MAC=0dddddd:db;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 02:50:46 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=ddddddd;CMTS-MAC=ddddddd;CM-QOS=1.1;CM-VER=3.0;
27/11/2021 18:29:8 critical No Ranging Response received - T3 time-out;CM-MAC=dddd;CMTS-MAC=dddddd:20:db;CM-QOS=1.1;CM-VER=3.0;
27/11/2021 14:50:46 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=d;CMTS-MAC=d;CM-QOS=1.1;CM-VER=3.0;
24/11/2021 15:28:20 critical No Ranging Response received - T3 time-out;CM-MAC=d;CMTS-MAC=ddb;CM-QOS=1.1;CM-VER=3.0;
24/11/2021 02:50:46 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=db;CM-QOS=1.1;CM-VER=3.0;
23/11/2021 19:38:26 critical No Ranging Response received - T3 time-out;CM-MAC=1d4:f3;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2021 14:50:46 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=18:ddddd4:f3;CMTS-MAC=00dddd0:db;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 05:30:22 critical No Ranging Response received - T3 time-out;CM-MAC=1ddddd:64:f3;CMTS-MAC=dddddd;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 02:50:45 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=88884:f3;CMTS-MAC=888888:db;CM-QOS=1.1;CM-VER=3.0;
14/11/2021 04:57:59 critical No Ranging Response received - T3 time-out;CM-MAC=888888;CMTS-MAC=0888888888:db;CM-QOS=1.1;CM-VER=3.0;
13/11/2021 22:13:14 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=asdas3;CMTS-MAC=asdasd:db;CM-QOS=1.1;CM-VER=3.0;
11/11/2021 17:26:15 critical No Ranging Response received - T3 time-out;CM-MAC=awaseds;CMTS-MAC=asdasd:db;CM-QOS=1.1;CM-VER=3.0;
11/11/2021 01:58:14 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=sdfadasd;CMTS-MAC=adasd;CM-QOS=1.1;CM-VER=3.0;
==============================
1 39399941 34.8 5120 32 qam 6
2 32600000 34.5 5120 32 qam 7
3 46200000 35 5120 64 qam 5
4 25800000 34.5 5120 32 qam 8
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0
0
Refresh data
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 203000000 0.2 37 256 qam 9
2 211000000 0 38 256 qam 10
3 219000000 0 38 256 qam 11
4 227000000 0 38 256 qam 12
5 235000000 0.2 38 256 qam 13
6 243000000 0.2 38 256 qam 14
7 251000000 0.2 38 256 qam 15
8 259000000 0.2 38 256 qam 16
9 267000000 0 38 256 qam 17
10 275000000 0 38 256 qam 18
11 283000000 0 38 256 qam 19
12 291000000 0.2 38 256 qam 20
13 299000000 0.2 38 256 qam 21
14 307000000 0.2 38 256 qam 22
15 315000000 0.4 38 256 qam 23
16 323000000 0.5 38 256 qam 24
17 331000000 0.5 38 256 qam 25
18 339000000 0.9 38 256 qam 26
19 347000000 0.7 38 256 qam 27
20 355000000 0.7 38 256 qam 28
21 363000000 0.7 38 256 qam 29
22 371000000 1 38 256 qam 30
23 379000000 1 38 256 qam 31
24 387000000 0.7 38 256 qam 32
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 31 40
2 Locked 38.6 31 22
3 Locked 38.6 9 12
4 Locked 38.6 21 3
5 Locked 38.6 13 12
6 Locked 38.9 20 12
7 Locked 38.6 23 7
8 Locked 38.6 17 13
9 Locked 38.6 18 0
10 Locked 38.9 2 0
11 Locked 38.6 9 0
12 Locked 38.9 7 0
13 Locked 38.6 8 0
14 Locked 38.9 7 0
15 Locked 38.6 5 0
16 Locked 38.9 6 0
17 Locked 38.9 12 0
18 Locked 38.6 16 0
19 Locked 38.6 9 0
20 Locked 38.6 23 0
21 Locked 38.6 5 0
22 Locked 38.9 5 0
23 Locked 38.6 5 0
24 Locked 38.9 1 0
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
203000000
Locked
Ranged Upstream Channel (Hz)
39399941
Locked
Provisioning State
Online
