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Broadband down

Tonyk2
Joining in

Broadband been down now for some time - cant get any help just pre recorded messages. I work form home and need connection to work! 

How can I chat to a real person, and why does Virgin Media make it too hard for someone to make real contact!

I have signed up to 1Gig, but its very sporadic and no where near the guaranteed speed supply they promise.

Help please, no connection means no pay fore me.

3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150

 

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gary_dexter
Alessandro Volta
I assume your sporadic speeds are being tested from a hard-wired device and not wifi?

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Travis_M
Forum Team
Forum Team

Hi @Tonyk2

 

Thanks for posting on our community forum!
 

How are you getting on with your broadband connection now?

 

Regards

Travis_M
Forum Team

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