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Broadband down for 24 hours now

Hey community

In SE26 (area 21) the broadband has been down for 24 hours now. I've checked and restarted the router (Super Hub 3 flashing with green light), checked connections etc., nothing seems to be resolving the issue. The Virgin Media app says there are no issues, I've run the service check a couple of times now. Still no broadband...

Is there something I'm doing wrong down in SE26?


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Forum Team (Retired) Emma_E
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Re: Broadband down for 24 hours now

Hi uncannydanny,


 Thanks for getting in touch. I am sorry to see you have had trouble with your connection.


I have taken a look and things seem to be ok from this side. If you are still having trouble it may help to try the following so we can rule some things out:


Pop the hub into Modem Mode with the computer in Safe Mode with Networking at different times of the day.


Try on separate devices.


Check Ethernet cable. Make sure it is new / up to date. (Cat 5e or above).


Make sure device is capable of agreed speed.


Check wireless card slide.


Take care.



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