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Silverback610
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Broadband down again

Can anyone please explain whats going on with the broadband...please ...over the last 7 days the internet has been off completely for 3 days .... tried running tests speaking to customer services tweeting etc but no straight answer or apology....this is getting too frequent for me .... the wife needs it for work ....the kids need it ....cause they'e kids ....oh and the 1st email I got when it did come back on yesterday .... my monthl virgin bill ...really

 

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Forum Team (Retired) Rebecca_G
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Re: Broadband down again

Hi Silverback610,

Thanks for getting in touch and Welcome to the Community! Smiley Happy 

I'm sorry your Broadband hasn't been working recently. 

I've taken a look at your account and can see you've called in since posting, how have things been since? 

Everything looks good from here now, but if you're still having any trouble please let us know. 

Take care

Rebecca 


Forum Team

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