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Steve808
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Message 11 of 14
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Re: Broadband down again in Macclesfield

Hi,

Already tried full reset, no joy.  I don't think posting full stats is going to help. Using 4g on my phone for this forum chat so can't exactly copy paste and not going to post photos.

Thanks for the suggestions but I think I have tried everything I can at my end. Needs Virgin to step up and look at their side now.

 

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Message 12 of 14
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Re: Broadband down again in Macclesfield

Hi Steve808


Sorry to read that you've been having issues with your broadband service. Have you managed to get this resolved with our team or is it still on going?

 

If you could post the stats for us that would be helpful and may result in our newly branded "Very Insightful Persons" being able to suggest a possible fix for the problem. This may also lead to a quicker fix and save you having to wait for a engineer 

 

Kindest regards,

 

David_Bn

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Steve808
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Message 13 of 14
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Re: Broadband down again in Macclesfield

Hi David,

Finally managed to get through on the phones on Sunday and and engineer came out yesterday.

All working again now after he fixed a signal issue on my connection at the main junction box that serves the street.

Thanks for all the suggestions and help

Steve

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Message 14 of 14
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Re: Broadband down again in Macclesfield

Thanks for getting back to us Steve, 

 

Glad to hear things have been sorted 🙂 

 

Alex_Rm

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