Broadband disconnects, router reboots

[phunkymunky]

Hi

At my dad's for xmas, he is saying that his connection disconnects regularly. I am working from here for today and already had 4 disconnects (9am - 11:45am).

Network log shows "Cable Modem Reboot via RG reboot command" coinciding with disconnects. Anyone have any idea what this means?

He has a hub5.

[fizz]

I am getting "Cable Modem Reboot due to RG crash" on my hub 5 since last week too.. No reply to the person who messaged me from the forum team either.

[Travis_M]

Hi @fizz 

Thanks for your response

I can see you're currently now communicating with my colleague via Private Message and they'll handle this for you via there 🙂

Regards

[fizz]

Yes thanks Travis. Engineer booked for frequent disconnects although I am not getting any symptoms of disconnects only these 4 rg crashes in the last two weeks which other people have been seeing too.

[Steven_L]

Thanks for coming back to us fizz, please let us know how the visit goes and I hope that we can finally get all of this resolved for you.

Kind Regards,

Steven_L