This has been happening for few months now and i'm slowly loosing patience.
Had hub replaced with new SuperHub3 - no difference, 2 weeks ago engineer claimed he adjusted downstream and upstream levels. Was fine for a while but it's back now.
Just spoken to support and apart from "making some changes" what really was rebooting the router - it was just waste of time.
I'm systems engineer so know bit about networks - when asked about changes he made he said changed channel - after me explaining multiple times issue with broadband not WIFI - what a joke.
Anyway here are logs, any help appreciated:
Can you please post your up/down stream stats, so we can take a look.
Many thanks for prompt reply. See below
Downstream bonded channelsChannel Frequency(Hz) Power(dBmV) SNR(dB) Modulation Channel ID
Upstream bonded channelsChannel ID Frequency(Hz) Mode Power(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
Welcome to the Community!
I'm really sorry to hear you're having trouble with your connection.
I've checked out your levels and it looks like there's an issue with your downstream. I'd like to send a technician to adjust this for you.
I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Tech fan? Have you read our Digital life blog yet? Check it out