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radekzat
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Broadband disconnections followed by Superhub3 reboots

Hi

This has been happening for few months now and i'm slowly loosing patience. 

Had hub replaced with new SuperHub3 - no difference, 2 weeks ago engineer claimed he adjusted downstream and upstream levels. Was fine for a while but it's back now.

Just spoken to support and apart from "making some changes" what really was rebooting the router - it was just waste of time.

I'm systems engineer so know bit about networks - when asked about changes he made he said changed channel - after me explaining multiple times issue with broadband not WIFI - what a joke. 

Anyway here are logs, any help appreciated:

2018-03-13 10:26:57.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 10:30:12.0082000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 10:33:41.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 10:34:02.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 10:34:46.0082000300Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 10:34:46.0082000600Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 10:34:47.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 10:36:35.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 10:38:46.0082000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 12:34:42.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 12:35:00.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 12:37:10.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 12:39:19.0082000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 12:40:03.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 18:26:34.0082000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 18:27:07.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 18:33:18.0082000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 18:37:37.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 19:59:54.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-03-13 20:04:13.0082000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Tudor
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Re: Broadband disconnections followed by Superhub3 reboots

Can you please post your up/down stream stats, so we can take a look.


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radekzat
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Re: Broadband disconnections followed by Superhub3 reboots

Hi

Many thanks for prompt reply. See below

Downstream bonded channelsChannel Frequency(Hz) Power(dBmV) SNR(dB) Modulation Channel ID

12910000001.537.6256 qam20
23230000001.737.3256 qam24
33150000001.937.6256 qam23
43070000001.737.6256 qam22
52990000001.937.6256 qam21
62830000001.237.6256 qam19
72750000000.937.6256 qam18
82670000000.537.6256 qam17
9259000000-0.237.6256 qam16
10251000000-0.737.3256 qam15
11243000000-1.437.6256 qam14
12235000000-1.537.3256 qam13
13227000000-1.737.6256 qam12
14219000000-1.737.3256 qam11
15211000000-1.737.6256 qam10
16203000000-1.738.6256 qam9
17195000000-1.937.6256 qam8
18187000000-237.3256 qam7
19179000000-2.537.6256 qam6
20171000000-2.937.3256 qam5
21163000000-3.437.3256 qam4
22155000000-3.537.3256 qam3
23147000000-3.937.3256 qam2
24139000000-4.537.6256 qam1

 

Upstream bonded channelsChannel ID Frequency(Hz) Mode Power(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

7946200000ATDMA5816 qam64000005120

 

Regards

Rad

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Forum Team
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Re: Broadband disconnections followed by Superhub3 reboots

Hi Rad,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with your connection.

 

I've checked out your levels and it looks like there's an issue with your downstream. I'd like to send a technician to adjust this for you.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon

 

Josh


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