I have called Virgin Media over 10 times now and every single time we ring they say to us that there is nothing wrong with the connection. Well, there is... No matter what we say they just tell us that it's fine. It's clearly not fine when the wifi and ethernet connection drops out 5 times a day... We can't get anywhere with them and can barely understand their Indian accents and they keep refusing to send a technician. They did say that they will be sending us a new modem but I'm not 100% sure if that is going to fix our problems.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I appreciate the time and inconvenience that your Broadband service is causing.
I understand that tests were done but we would really like to help get things sorted. if you change your mind, feel free to access our web chat through the link that was previously provided during the opening hours.