on 28-06-2021 10:49
Internet keeps cutting out for around 10 to 20 seconds every day continously.
Link for think broadband. Had it on for 2 days plus I have called virgin and got told its all fine my broadbands perfect no matter how many times i told them it is not and it keeps cutting out. done all other things I have read online to try fix it including the broadband monitor but I don't completely understand it to be honest so this is why I'm posting this question.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/9d3ded06f786d8175da82dcbf449d7da45a99e09
I had an engineer sent out but i cancelled as it stopped for 24 hours and then it started again. Can someone just send and engineer out please. Worst broadband I've ever had is there anyway I can leave because the service is so poor?
on 28-06-2021 11:16
on 28-06-2021 14:46
on 06-07-2021 06:25
Bought nighthawk router which fixed my problem of disconnecting momentarily from both wired and wireless device's. 2x virgin engineers came round and both could not fix it. But the second engineer told me straight away that the virgin routers are cheap and nasty which he thinks is the problem and it was. Never had to buy a router before but its well worth it.
on 06-07-2021 06:39
on 06-07-2021 08:27
Hello @James20211.
Thank you for updating us on what has happened.
I am sorry that the engineers where unable to fix your issues with your broadband.
I can see you mentioned buying your own router, I hope this is going well for you.
Many thanks,
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