Broadband cuts out daily

[edsor]

HI, About 3 months ago I started losing my broadband connection daily.  I would restart hub and it comes back in c5 mins. It now happens 2/3 times a day, no pattern, at different times whether it is in use or not.  I have had 3 engineers visit and they have changed the hub and checked all wiring, even changed a corroded terminal in the outside box.  After the last visit was great for 3 days then started again.  Now it happens 2/3 times a day every day.  Simply restarting the hub fixes it but is obviously not workable when I need to work from home and kids have online classes.

Someone please help

Ed

[-tony-]

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

what acually cuts out the wifi or the connection to the hub - do wired devices cut out

[edsor]

Thanks for the prompt response Tony, will get the list once home.  Re 2nd question, it is everything, wired and wireless.  All connectivity gets lost.  We just switch off and on and all comes back once router is rebooted every time unless there is a broader issue logged on the service status link. 

 Thanks, Ed

[edsor]

Hi Tony, Here is the Downstream Bonded Channel data - 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	227000000	8	38	256 qam	12
2	139000000	6.5	38	256 qam	1
3	147000000	6.3	38	256 qam	2
4	155000000	6.4	38	256 qam	3
5	163000000	6.8	38	256 qam	4
6	171000000	7.1	38	256 qam	5
7	179000000	7.1	38	256 qam	6
8	187000000	8	38	256 qam	7
9	195000000	7.8	38	256 qam	8
10	203000000	7.5	38	256 qam	9
11	211000000	7.9	38	256 qam	10
12	219000000	7.8	38	256 qam	11
13	235000000	8.1	38	256 qam	13
14	243000000	8	38	256 qam	14
15	251000000	7.8	38	256 qam	15
16	259000000	7.9	38	256 qam	16
17	267000000	8	38	256 qam	17
18	275000000	7.9	38	256 qam	18
19	283000000	8	38	256 qam	19
20	291000000	7.9	38	256 qam	20
21	299000000	8	38	256 qam	21
22	307000000	7.8	38	256 qam	22
23	315000000	7.8	38	256 qam	23
24	323000000	8	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	8	0
2	Locked	38.9	17	0
3	Locked	38.9	12	0
4	Locked	38.9	14	0
5	Locked	38.6	11	0
6	Locked	38.9	2037004	0
7	Locked	38.6	30	0
8	Locked	38.6	12	0
9	Locked	38.6	92101	0
10	Locked	38.6	802	0
11	Locked	38.6	11	0
12	Locked	38.6	7	0
13	Locked	38.9	9	0
14	Locked	38.6	9	0
15	Locked	38.6	7	0
16	Locked	38.9	10	0
17	Locked	38.9	10	0
18	Locked	38.6	12	0
19	Locked	38.9	13	0
20	Locked	38.6	7	0
21	Locked	38.6	9	0
22	Locked	38.6	20	0
23	Locked	38.6	24	0
24	Locked	38.6	20	0

[edsor]

...and here are the upstream...

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	43.3	5120	64 qam	4
2	46200000	44.8	5120	64 qam	3
3	53700009	44.8	5120	64 qam	2
4	60300002	44.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	1	0

[-tony-]

levels are generally good - you have some errors on a few channels - they could be historical - can you power cycle the hub - that will zero them then see if they rise again and post back

theres a couple of T3 errors on the upstream but i cannot see either of those thing causing the connection to drop

wait for VM to gave a look

its worth setting up a BQM - https://www.thinkbroadband.com/broadband/monitoring/quality - post a link

[edsor]

Thanks Tony

Just recycled -

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	371000000	7.5	38	256 qam	30
2	203000000	7.5	38	256 qam	9
3	211000000	7.8	38	256 qam	10
4	219000000	7.6	38	256 qam	11
5	227000000	8	38	256 qam	12
6	235000000	8	38	256 qam	13
7	243000000	7.9	38	256 qam	14
8	251000000	7.6	38	256 qam	15
9	259000000	7.8	38	256 qam	16
10	267000000	7.9	38	256 qam	17
11	275000000	7.9	38	256 qam	18
12	283000000	7.9	38	256 qam	19
13	291000000	7.9	38	256 qam	20
14	299000000	8	38	256 qam	21
15	307000000	7.6	38	256 qam	22
16	315000000	7.6	38	256 qam	23
17	323000000	7.9	38	256 qam	24
18	331000000	7.8	38	256 qam	25
19	339000000	7.5	38	256 qam	26
20	347000000	7.4	38	256 qam	27
21	355000000	7.3	38	256 qam	28
22	363000000	7.5	38	256 qam	29
23	379000000	7.3	38	256 qam	31
24	387000000	6.8	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	4	0
2	Locked	38.6	5	181
3	Locked	38.6	6	0
4	Locked	38.6	0	0
5	Locked	38.9	5	0
6	Locked	38.9	4	0
7	Locked	38.6	0	0
8	Locked	38.9	0	0
9	Locked	38.9	1	0
10	Locked	38.6	0	0
11	Locked	38.9	5	0
12	Locked	38.9	5	0
13	Locked	38.6	5	0
14	Locked	38.6	5	0
15	Locked	38.6	5	0
16	Locked	38.6	0	0
17	Locked	38.6	5	0
18	Locked	38.6	3	0
19	Locked	38.6	0	0
20	Locked	38.6	0	0
21	Locked	38.9	0	0
22	Locked	38.6	6	0
23	Locked	38.6	5	0
24	Locked	38.6	0	0

[edsor]

and upstream...

pstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39399993	43.3	5120	64 qam	4
2	46200021	43.3	5120	64 qam	3
3	53699993	43.3	5120	64 qam	2
4	60299991	43.3	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[-tony-]

ok watch the errors on the downstream - there will usually be a few - see if they rise over the next few hours 

[edsor]

Hi Tony, No significant change in errors but the whole broadband cut out at 1430 today again and usual restart of router fixed it.  I check the broadband monitor and there was significant packets dropped spike before 1400 but nothing odd at 1430.  Any ideas very welcome.

Thanks

Ed