Menu
Reply
  • 1
  • 0
  • 0
Jaimmo09
Joining in
85 Views
Message 1 of 2
Flag for a moderator

Broadband connection

Hi

i set up my WiFi in my house about a week ago and it’s now doesn’t seem to connect to any phones or laptops despite the light on the 3.0 model being white

it says my IPv4 is not valid

my broadband connection is down and my primary WiFi 5GHz is disabled 

could anyone help me with a solution please

Thank you  

 

0 Kudos
Reply
  • 3.12K
  • 116
  • 152
Forum Team (Retired) Louise_F
Forum Team (Retired)
59 Views
Message 2 of 2
Flag for a moderator

Re: Broadband connection

Hi Jaimmo09,

Welcome to the Community and thank you for posting.
I'm sorry to hear you're experiencing an issue with with the WiFi not connecting to any of your devices.

Are you able to get a wired connection at all?

Have you tried to do a factory reset on the Hub?

If you are still experiencing this issue please pop back and let me know so I can investigate this further for you.
Take care,
Louise
Forum Support Team
 


Forum Team

New around here? Find out more about the Community by checking our "Getting started guide"

0 Kudos
Reply