Hi. Just thought I'd post on here to see if I could get an actual response from someone at Virgin, rather than the 'There is an issue in your area' generic feedback on the service status page.
Our broadband connection has been completely dead since Sunday and the fix date/time just keeps getting pushed back. I was wondering if I could get a response as to why this is and an actual ETA of when it might be fixed? I'm currently having to USB tether to get my work done, but my data isn't unlimited and eventually I'm going to start losing out on money if I have to put my contracts on hold. There are a bunch of houses in the area that have also lost connection since Sunday.
Thanks. Our connection was back up today, but it has just now gone back down again. I guess there are still issues in the area that need sorting?
Now back again, but at the rate things are going I can't say I'm confident it'll stay up! Will update again how it is in the next day or so.
Yeah, as you can probably see from my chart, it's been all over the place. I just received an sms saying things were fixed, but it's not. I've had to tether on my phone to get my work done, & had to buy more data. Do I still get compensation for days of poor service? We had semi-working internet on Thursday but it's been so poor I've basically just had to stick to tethering all week..
It's incredibly frustrating being constantly told 'an engineer is in the area' (even immediately after registering loss of service) and being told it's fixed when it isn't. I'd really just love an honest update of what's going on and how long it might last, because if this goes on much longer I will need to make other arrangements for our internet.
Connection sadly still down today and fix time being moved to 8pm today. Do engineers even work on weekends? Am I just being fobbed off? 😬
