Twice in 6 days broadband and TV went down. I find that as I am paying for top package this is unacceptable. I have therefore cancelled my package due to reliability and cost concerns as I have been made redundant. It appears that VM are not interested in long standing customers. Assurances and review would have prevented cancellation.
I received a card stating my services maybe interrupted yesterday but should I have difficulty post 6pm, I should call the Call Centre and seek help. I did at 7pm last evening at which point none of my services - voice, data, tv - were working. They were unable to tell me what the problem was at that time. I spent another 40 mins today going through the same thing only this time I was offered an engineer to visit on Monday next week. From now until Monday next week I am expected to be without any services.
I asked multiple times to speak to an engineer in the UK and this was refused.
Really bad service guys. I accept networks go down but planned maintenance should not happen this way.