Broadband WiFi issue

[Ramsey52]

I keep having cut outs in certain areas I have used a WiFi booster provided by virgin to try to help in one area but it has made no difference at all keeps saying I'm connected without Internet but if I disconnect and reconnect it works straight away but it happens every 10 mins so it's a huge nuisance when im streaming YouTube or netflix or any apps that require Internet I got the booster to improve my already existing issues and it has been absolutely no help I was wondering if anyone had any advice or solutions to this issue thanks in advance

[jbrennand]

Is it an old booster or a newer Pod?

Anyways - see this..
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To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called… Wifi Max see.-

https://www.virginmedia.com/wifi-max

You can call  0800 064 3850 to order the first one - or follow instructions on that website - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . If you call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.

[Ramsey52]

I have the newer pods. I can get up to 3 pods but I don't see the point if the pod that I have doesn't solve the issue in 1 area the room in question is directly through the wall from the router itself 

[jbrennand]

Is the wall perhaps a thick stone one, or made of iron rich Victorian red brick or a modern plasterboard one but with metal foil insulation in it? That or anything similar would explain that.

Can you not move the pod (or another one) to a position where it would better serve that area of that room?

[Ramsey52]

I'm not sure exactly all I know is it's not a stonewall. I have tried the pod in multiple locations but there's never any improvement sometimes it gets worse but never better

[jbrennand]

See this...
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If the pods dont sort it and you are on...

https://www.virginmedia.com/wifi-max

.. your wifi speeds are guaranteed up to 20Mbps in each room - or you are entitled to a £100 bill credit.

Cash that in, ditch the pods and get one of these and you will be sorted.

https://www.amazon.co.uk/Deco-M4-Seamless-Coverage-Replacement/dp/B07NH1J543/

[Ramsey52]

How would I go about getting this bill credit?

[jbrennand]

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@Ramsey52 wrote:

How would I go about getting this bill credit?

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You see it in the link I sent you......