Menu
Reply
  • 1
  • 0
  • 0
Mogsy
Joining in
156 Views
Message 1 of 2
Flag for a moderator

Broadband/Internet Issue in SW9

Hi,

Any idea how much longer the broadband/Internet fault will be in the SW9 (Area 21) part of London?

This has been ongoing now for nearly four weeks. I’ve received multiple Outage Update messages to say “Problem has been identified...” & then to say “issue has been fixed” but the fault has never been completely resolved.

If anyone has got any info or updates regarding this then that would be appreciated as I’m getting more & more frustrated with this.

Thanks

0 Kudos
Reply
  • 15.2K
  • 653
  • 32
Moderator (Retired) John_G
Moderator (Retired)
125 Views
Message 2 of 2
Flag for a moderator

Re: Broadband/Internet Issue in SW9

Hi Mogsy,

Sorry to hear of the fault in your area.

I've checked your connection and fault F006514411 is estimated to close 05/10/18.

This is an SNR fault which can be very tricky to resolve completely which is why this is an estimate. If you post here following the estimated close date we can check everything again for you.


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply