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Dee1969
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Message 21 of 27
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Re: Broadband Connection keeps dropping

Power stats now showing this:

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1323000000-2.740256 qam24
2139000000-0.738256 qam1
3147000000-0.938256 qam2
4155000000-1.438256 qam3
5163000000-1.738256 qam4
6171000000-1.738256 qam5
7179000000-238256 qam6
8187000000-2.240256 qam7
9195000000-2.538256 qam8
10203000000-338256 qam9
11211000000-4.738256 qam10
12219000000-4.238256 qam11
13227000000-3.738256 qam12
14235000000-3.938256 qam13
15243000000-438256 qam14
16251000000-4.238256 qam15
17259000000-4.538256 qam16
18267000000-4.438256 qam17
19275000000-4.438256 qam18
20283000000-438256 qam19
21291000000-3.540256 qam20
22299000000-3.238256 qam21
23307000000-338256 qam22
24315000000-2.940256 qam23
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Dee1969
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Message 22 of 27
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Re: Broadband Connection keeps dropping

The postRS errors were showing as 0 since I did the reset. However the broadband has started to freeze again, so I checked the BQM and the errors are now showing :

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3177155
2Locked38.925380353313
3Locked38.931361987293
4Locked38.9322955114707
5Locked38.932729195758
6Locked38.630172546825
7Locked38.935486828347
8Locked40.3647351487
9Locked38.9448283
10Locked38.9367242
11Locked38.9367225
12Locked38.6439206
13Locked38.6321248
14Locked38.6407209
15Locked38.9404231
16Locked38.9379219
17Locked38.9342317
18Locked38.9319182
19Locked38.9261204
20Locked38.9271182
21Locked40.3187201
22Locked38.6194162
23Locked38.9164153
24Locked40.3180175
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carl_pearce
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Message 23 of 27
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Re: Broadband Connection keeps dropping

At least all the downstream channels are in spec now!

What about upstream?

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Dee1969
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Message 24 of 27
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Re: Broadband Connection keeps dropping

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1602999664.775512064 qam1
2393999964.5512064 qam4
3462000044.6512064 qam3
4537000314.575512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Dee1969
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Message 25 of 27
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Re: Broadband Connection keeps dropping

Can n VM employee come on and arrange an engineer visit as i am constantly having the internet freeze ?

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Dee1969
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Message 26 of 27
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Re: Broadband Connection keeps dropping

I have been reading a few other threads with the same issues. I have a busy household so we are talking the following all connected:

x1 PC via ethernet cable (direct to hub)
x1 PC via ethernet but on smart link adapters
x1 PS4 via ethernet cable (direct to hub)
x4  mobile phones on Wifi

Could this be causing the loss of connection/dropped packets etc - as I have read that the Hub3 home router is not fit for purpose ?

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Corey_C
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Message 27 of 27
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Re: Broadband Connection keeps dropping

Hi Dee1969


I've got a tech visit booked for you on tomorrow Saturday, 08-AUG, 12-4. You can view or reschedule this from your online account with this link


Thanks,
Corey C

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