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the1anuj
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Broadband Complaint Form

i am looking for the online complaint form for broadband. 

I found this page, but it has no link to submit details about the complaint. Surely the form could have been linked through this page.

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

Thanks in advance.

screenshot.png

 

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Superuser
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Re: Broadband Complaint Form

you can only complain by phone or in writing as far as I know, the web page does say online but without a link it's worthless






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DaveM
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Re: Broadband Complaint Form

From the link you gave scroll to the bottom of the page.

Contact us > Under 1. Chose a topic click "something else". Under 2. Tell us more click "Making a complaint - broadband, TV and home phone services".

Under 3. "Suggested answers" Where it says "Just get in touch" click on the envelope.

https://keepup.virginmedia.com/make-a-complaint?intcmpid=aws_complaints_contactus_cable_df525

Dave

"The late great Douglas Adams: A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
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