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Broadband Booster Dead - No Lights

mobailey
Dialled in

My broadband booster died suddenly yesterday afternoon.  The booster "receiver" stopped working, not even any lights on it.  Tried different plug sockets, long press of reset and other buttons.  It's dead.

The "sending" part is fine - still has lights on, just has no one to talk to.

Please can a new booster be sent to us?

Many thanks

-Rachel Bailey

 

11 REPLIES 11

Jonesy___
Joining in

Hello, my wifi booster has suddenly died and has no show of lights and doesn’t work in any main wall socket. I need a wifi booster to access my wifi from home, could I please have a replacement one asap

thank you very much 

tom, 

Tom_F
Forum Team (Retired)
Forum Team (Retired)

Hi Jonesy___, sorry to hear you've also had a problem with your WiFi Pod. Just to confirm that the lights should only flash when you first plug it in, once it's connected and working the lights go off. If the troubleshooting tips via the website don't help (https://www.virginmedia.com/help/virgin-media-intelligent-wifi-pods-faqs) then please get back to me via PM and we'll look further into it for you.

 

Tom