Broad band cable

[jmarek5]

Hi all, I’d like to ask for advice. I decided to move my Wi-Fi router to a different place but I’m facing issue that my broad band cable is not enough long and I need to buy longer one. Please can you suggest where I can buy 8-10m 

thank you 

[japitts]

If, by "broadband cable", you mean the co-ax cable that connects your home-hub to the wallpoint, then this forms part of VM's network and uses specialist cable. You'll need to call VM and request a non-fault tech callout at a flat charge of £25

If, by "broadband cable", you mean Ethernet cable that connects your home-hub to a laptop or suchlike, then any reputable electronics retailer can provide these.

[jmarek5]

Hi, yes that’s what I mean co-ax cable. Is virgin media able to provide me longer cable

if I pay for it ?

[jbrennand]

They will charge £25 and a Tech will come and install it and then need to rebalance the power settings to account for a longer cable

[Reece_MH]

Hi @jmarek5,

As mentioned by @japitts and @jbrennand, we are unable to supply our Co-Axial cables directly to customers as they are specialist cable that form part of our network. For us to be able to get you a longer co-axial cable, we would need to book a Technician in, so they can install it. As previously mentioned, this would be at a one-time charge of £25.

I've sent over a PM to discuss this with you. Please look out in the top-right of our forums for the purple envelope.

Cheers,