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HoundOfMeath
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Brand new install - unbelievably slow WiFi

Had Virgin VIVID 500 fibre broadband installed today, engineer had left by the time I got home.  Kids were already moaning about the speed so I kicked everyone off and tested the speeds (results below).  The first three were from plugging my laptop directly into the hub, the others were from the same laptop over WiFi (5GHz), standing next to the hub.  The direct download speeds are nowhere near the minimum guaranteed and the WiFi speeds are absolutely shocking.  Wondering if the hub has been misconfigured or is faulty?

TEST_DATETIME_ZONEDOWNLOAD_MEGABITSUPLOAD_MEGABITSLATENCY_MSSERVER_NAMEDISTANCE_MILESCONNECTION_MODE
06/04/2019 18:28GMT192.8831.736Luton0multi 
06/04/2019 18:29GMT227.1933.117Luton0multi 
06/04/2019 18:49GMT221.437.089Luton0multi 
06/04/2019 18:54GMT1.561.06355Acton0multi 
06/04/2019 18:58GMT2.219.4570Acton0multi 
06/04/2019 19:00GMT0.3527.7417Acton0multi 
06/04/2019 19:05GMT0.952.1416Luton0multi 

 

Any ideas?

Thanks,

HoM

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Forum Team
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Re: Brand new install - unbelievably slow WiFi

Hello HoundOfMeath, 

Welcome to our community forum page, It's great to have you on board 🙂 


I'm sorry to see that you're not receiving the correct speeds and I have now sent you a private message so we can take a closer look at your connection. 

 

Regards, 

Dean

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