Booster for Wi-Fi

[annulamari]

I had multi room installed today and I need to order a booster. The technician said to order on th app but I am going around in circles and can’t get to an order page 

[jbrennand · Accepted solution]

See this
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VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you.

You do have to call in to order the first one (cant do it online the website is borked) - or try the web-chat or Whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you .

If not… you will be charged £5/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

You would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

£30-100 (that’s ~6->20 months of Pod rental) should sort it for most customers with an average property and usage.

[miaday210903]

How do I get Wi-Fi boosters as can’t get hardly no connection in the bedrooms , I have tried rebooting it and everything and we have one the highest internets 

[Akua_A]

Hi @miaday210903

Welcome to our community forums and thank you for your first posts. 

Sorry to hear you are having issues with connectivity in other rooms. We can understand this is not ideal and we want to best help. Just to confirm, do you only have these issuers with wireless service and wireless devices? How long has the issue been ongoing? Have you tried ordering a pod here? https://www.virginmedia.com/broadband/intelligent-wifi

Thanks,

[miaday210903]

Yes and since I had installed , and I have tried to order one but it’s just coming up with info about it 

[Gareth_L]

Hello miaday210903.

If it helps I can look at ordering a Pod for you from here.

Depending on what package you are on it may cost you.

If your are a 1gb customer or have Volt they are free.

You can have up to 3 maximum, but we send then out one by one.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello miaday210903.

Thanks for those details. 

The 1st pod has been ordered for you, You will receive a text message with tracking details in the next day or so.

If you haven't please let me know. 

Can you let me know how this pod works and we can then look at getting the second and third sent out.

Gareth_L

[miaday210903]

Thank you and do that just plug in yeah ? 

[Travis_M]

Hi @miaday210903

Thanks for your reply

Full instructions will come with the pods, they're very easy to set up 🙂

Please do keep us updated

Regards

[miaday210903]

Do you know when it will be delivered x