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Booking an engineer

Clem68
Tuning in

Hi,

Can someone tell me how to book an engineer without having to phone customer services.

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

If you fully explain your problem we may be able to help.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

The hub 3 has a constant red light, I have done everything that I have been told to do, I had WiFi but was worried about the red light.I phoned customer services the guy said he knew the problem and said he would do a power reset, when he had finished I could only get internet through the ethernet cable. He said leave it 24 hours and it may come back on. The internet is constantly cutting out or providing really low speeds. I did a few hard resets this morning and now have WiFi but the red light is still on.