Book an engineer

[stephencook8910]

I need a link or phone number to book an engineer I'm getting nowhere fast and my patience is wearing thin with virgin. Poor Internet since installation 

Please help

[japitts]

Phone number - 150 from a VM phone, 0345 4541111 from any other phone

Otherwise - explain the issues you're having on this forum and others can advise, VM staff wading in as necessary. Was this a manned install or self-serve QuickStart?

As a starter for six...

1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.

2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.

[Akua_A]

Hi @stephencook8910,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues with your internet service. We can understand the inconvenience caused. I can however see you have been able to reach our team to book an appointment for this issue. Please let us know how the appointment goes and if you need any further help.

Thanks,