Blocked network access again

[Andyb2203]

NO warning all network access blocked at 1600 today: hub 3 shows network access blocked.

home working so wife and I both stuck unless we can regain access!! Don’t worry though after an hour on the phone and a text message I might get a fix after 24 hours.

just a guess probably home working means we are using too much bandwidth:(

[Andyb2203]

Hi Mike 

sorry that should have been 192.168.0.1 of course:(

[Andyb2203]

Hi Mike.

Finally got in after yet another reset!! 5th this evening 

status page shows cable status:-

downstream and upstream “update in progress “ downstream is scanning . Provisioning state is offline.

downstream page no data

upstream no data

config shows network access allowed but basically cleared 

log — unit restored and lan login other than that about 15:20 so just before failure “no ranging response” and B-INIT-RNG failures lots of both.

hope this helps

andy

[MikeRobbo]

Can you copy and paste the data please.

[peachy001]

• I have a similar issue, but no chance to do anything but sign in. There isn't a check router option.

[Zak_M]

Hi there @peachy001 

Really sorry to hear that you have had some issues there. 

How are things looking since your post? Have there been any improvements? 

Have you managed to to do all the other steps such as rebooting the hub? 

Kind Regards 

Zak_M 

[peachy001]

No improvement.

Router has been rebooted man many times.

[Zak_M]

Thank you for coming back to me. 

I am going to drop you a PM so that I can look further into this. 

Kind regards 

Zak_M 

[peachy001]

Pm?