Virgin Media Community

[karenbee]

Despite having the new Hub 4, the wifi, although better is still not strong enough to reach to the bottom of our small garden where we have several Blink cameras.  In December, we bought a NetGear wi-fi extender, and although not a perfect signal, it was significantly better.

About 4 weeks ago, we had a long power cut.  All seemed ok for a few hours and then we noticed the sync module was no longer connected.

I've been through hours of support calls both with Netgear and Blink and got no-where in reconnecting to the extender successfully.  The last suggestion was to ask Virgin to re-split the 2G and 5G signal.  You can't actually get hold of anyone on the phone right now, so I tried the forum.  There was a post on re-splitting the 5G and 2G, so I followed that, reset all the wifi devices in the house and still can't connect the sync module to the extender. 

We can't get to the bottom of what is causing the issue, the sync module, the extender or our wifi!  Does anyone have any ideas?!

I'm being hopeful 😀

[gary_dexter]

Check the extender.

If it’s the extender having issues then this is nothing to do with the hub and not VM’s issue

[karenbee]

Thanks for your response, but I can connect to the extender with my phone - so I assume it's not that.

[gary_dexter]

Have you reset the blink module and reconnected from "fresh"?

[karenbee]

So many times that I'm worried I'll break the reset button!

[karenbee]

I forgot to mention that the whole hub-->extender-->sync module set up worked fine for about 5-6 weeks till the power cut.

[gary_dexter]

Are the wifi SSID's split with different SSID's and passwords?

[karenbee]

The 2G and 5G are separate - same password.  Through the extender it's the same name but with the suffix '_2EXT' or '_5EXT' - but all (4) have the same password.

[gary_dexter]

OK.. have you reset and resetup the extender following changing of the SSID's?

[karenbee]

Yes - I reset that and went through the whole set up process again.  I knew something had improved as after the power cut my phone wouldn't connect to the 2G signal.  But now it does.  But sync module still doesn't want to know.