Been 7 days since joining, no account number sent and no sign of the box arriving

[shambolicle]

Hey, It's been 7 days since signing up for the M500 Broadband, but no sign of an account number in any of the emails or PDFs. No way to track the parcel, and no way to speak to anyone from Virgin as I don't have an account number. 

Please help.

[VM-Jon]

Hi @shambolicle 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon