on 15-09-2022 14:13
Hello, I’ve had a red light bar on my router for many months. The router is well ventilated and not overheated whatsoever and has been reset multiple times. Haven’t had any help for this issue even though I brought this to the attention of virgin media a while back. Have had wifi coverage issue and multiple areas across my house have internet speed as low as 10mbps and one bedroom with 2mbps. Have documented this on the virgin media app but unfortunately unable to get through to the chat team. Was wondering what steps I should take as most family members using mobile data in there allocated rooms.
on 15-09-2022 14:18
on 15-09-2022 14:25
Yes I have a hub 3 I believe. I think the house is a little to big for the standard range. Unable to add photo for some reason but yes the standard bar is red .
on 15-09-2022 14:30
on 15-09-2022 14:45
Yeah the separation method just doesn’t seem viable for us as my parents aren’t adequate in the use of their mobile phones and they are most affected by the issue. I’ll try and hopefully get a pod for free as the issue is ridiculous and hopefully hear from a vm employee but thanks for the help.
on 15-09-2022 15:14
Hi @Arbaz
Welcome to the community. Sorry to hear you've a red light warning on your router. I can see that you are already in communication on another thread you have opened regarding your WiFi and red light concerns.
You can reply to me colleague on their and keep all your communications on this issue together so we can support you more quickly and clearly.
on 15-09-2022 16:19
I haven’t received any replies on the other thread. I’m not sure the best way to keep in touch with you guys. Do you do direct messages?
on 15-09-2022 20:17
Our apologies for that Arbaz. I have taken a look on our side and I am unable to see anything that could be affecting this.
Have you been able to try the suggestion from jbrennand?
^Martin
on 16-09-2022 00:04
Yes I’ve tried a bunch of stuff, changed the router location; reset the whole system; removed unnecessary devices; moved the router away from any obstruction or anything to hinder the range. Nothing seems to work and the router is still showing a red bar which it has for months and the speed in various rooms and garden is too low to use. Desperately need resolving or will be looking elsewhere for internet services. Did ask for a new router and a pod months ago but got neither and since have been busy with other stuff till now.
on 16-09-2022 10:27
Hi @Arbaz,
If your router is still displaying a red light at the moment then please follow each of these steps.
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on. The Hub should now operate normally.
If after carrying out the above the issue remains, please respond to the private message that I'll be sending to you shortly and we can proceed from there.
Thanks,