Bad internet speeds for months now

[micric5]

So this is my current speed im getting The problem is im on 200mb package and the speeds have gone lower 30ish mb download at one point done all the online tests checked cables etc, this started just before christmas. ive always had 200mb or damn close to it but since december its shocking paying for something and not getting it at this point I am very close to Leaving Virgin media and going to city fibre. 

[jbrennand]

Is that on a wifi connection or over ethernet cable?

If wifi... can you test it on an ethernet cable connected device ?

If both devices are low - have you checked for known faults first?

As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

Report back

[micric5]

Hi John,

That is over ethernet as per your advice im going to try the automated line today and failing that I will try and get an engineer again, this seem to coincide with the Gig rollout in this area

[jbrennand · Accepted solution]

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. On the first page up dont login (unless you have the Hub4/5 when you do need to) just click on the “router status” icon/text at bottom-middle (Hub3/4) or top/right (SH’s) of the Login page and then just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts

If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[micric5]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-2.7	40	256 qam	25
2	203000000	-1	40	256 qam	9
3	211000000	-0.5	40	256 qam	10
4	219000000	-0.9	40	256 qam	11
5	227000000	-0.7	40	256 qam	12
6	235000000	-1.7	40	256 qam	13
7	243000000	-2.5	40	256 qam	14
8	251000000	-3.2	40	256 qam	15
9	259000000	-2.5	40	256 qam	16
10	267000000	-2.5	40	256 qam	17
11	275000000	-2	40	256 qam	18
12	283000000	-3	40	256 qam	19
13	291000000	-2.2	40	256 qam	20
14	299000000	-2.7	40	256 qam	21
15	307000000	-2.2	40	256 qam	22
16	315000000	-2.5	40	256 qam	23
17	323000000	-2.7	40	256 qam	24
18	339000000	-3	38	256 qam	26
19	347000000	-2.9	40	256 qam	27
20	355000000	-2.7	40	256 qam	28
21	363000000	-2.7	40	256 qam	29
22	371000000	-2.7	40	256 qam	30
23	379000000	-2.2	40	256 qam	31
24	387000000	-2.7	40	256 qam	32

[micric5]

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	106	552
2	Locked	40.3	101	614
3	Locked	40.3	136	648
4	Locked	40.9	93	686
5	Locked	40.3	118	370
6	Locked	40.3	157	355
7	Locked	40.3	99	361
8	Locked	40.3	84	380
9	Locked	40.9	120	366
10	Locked	40.9	132	330
11	Locked	40.3	69	326
12	Locked	40.3	116	500
13	Locked	40.3	143	400
14	Locked	40.3	143	410
15	Locked	40.9	157	454
16	Locked	40.9	161	528
17	Locked	40.3	133	578
18	Locked	38.9	107	642
19	Locked	40.3	99	646
20	Locked	40.3	99	525
21	Locked	40.3	120	515
22	Locked	40.3	171	586
23	Locked	40.9	92	529
24	Locked	40.3	86	614

[micric5]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46199993	48	5120	64 qam	3
2	39399993	48	5120	64 qam	4
3	53699981	48	5120	64 qam	2
4	60299966	48	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	2	0

[micric5]

02/03/2022 18:40:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2022 14:00:39	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2022 14:00:39	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2022 13:59:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2022 13:59:54	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2022 13:59:53	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/03/2022 02:16:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2022 22:45:52	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2022 22:45:52	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2022 16:07:1	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2022 23:32:38	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2022 23:32:38	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 00:23:48	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2022 08:59:11	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2022 08:59:11	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2022 10:26:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2022 20:59:11	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2022 20:59:11	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2022 06:47:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2022 08:59:11	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[micric5]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e6b208670f711ab619845455be6cd25fb6a2010c

[Natalie_L]

Hi micric5, 

Thank you for posting to the community. 

I am very sorry to hear of the issues you have been experiencing with your broadband, I appreciate this must be frustrating.

I have gone ahead and ran a full health check on the service from our side and can confirm the equipment appears to be running within specification with no known errors detected. 

This is a check performed on the day so I would be keen to know how things have been since your last post here, have you noticed any improvements? 

Thanks