BT booster with Virgin Hub 3

[The_Big_E]

Hi there,

Just switched over to Virgin today but WiFi signal doesn’t cover the whole house.

I have a BT signal booster and was told they are compatible with any broadband but can’t seem to get it to connect to the Virgin Router. Any suggestions?

[Aaron2]

Do you know the make and model of the BT Booster? It should be printed on the back if it's a traditional booster, not too sure on their discs.

[Tudor · Accepted solution]

Set the booster back to its initial settings as per the manual. It probably still has your old network address in it.

[The_Big_E]

It’s a BT 11ac Dual Band Wi Fi extender

Model AP699GE8C2 CW158

Thank you

[Aaron2]

As mentioned by @Tudor it's probably best to factory reset it and try the setup again as it may still be locked to your old BT network. Instructions can be found below

https://shop.bt.com/content/uni2/documentation/b15p/11ac_dual-band_wi-fi_extender_1200_user_guide.pd...

[The_Big_E]

Thank you both, the factory reset has worked a treat!