But is it still working on a pc/laptop connected by ethernet cable ? That helps pinpoint if it is a wifi problem or a general connection problem.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I would love to take a look at this for you but I am having trouble locating your connection details.
Your last log in was from an IP address which doesn't relate to a Virgin Media account, and your sign-up email address is also non-Virgin Media. Consequently I am unable to identify your account. Please pop me a PM (Purple Envelope, top right hand corner) with the following information so we can investigate further.
Name on account:
Virgin email address:
Postcode and house number:
We'll be happy to progress things for you once we have received your reply.