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pierone1
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Message 1 of 7
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BROADBAND FAULT

WIFI, NOT WORKING 2 DAYS. POST CODE TW12 1SL

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jbrennand
Alessandro Volta
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Message 2 of 7
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Re: BROADBAND FAULT

But is it still working on a pc/laptop connected  by ethernet cable ?  That helps pinpoint if it is a wifi problem or a general connection problem.


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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pierone1
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Re: BROADBAND FAULT

I haven't check that yet, but we called already is your cable problem outside apparently, but is taking long time to be fixed.
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pierone1
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Re: BROADBAND FAULT

still not working from Thursday.

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Forum Team (Retired) Emma_E
Forum Team (Retired)
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Re: BROADBAND FAULT

Hi pierone1,

 

I would love to take a look at this for you but I am having trouble locating your connection details.

 

Your last log in was from an IP address which doesn't relate to a Virgin Media account, and your sign-up email address is also non-Virgin Media. Consequently I am unable to identify your account. Please pop me a PM (Purple Envelope, top right hand corner) with the following information so we can investigate further.

 

Name on account:

Virgin email address:

Postcode and house number:

Contact number:

 

We'll be happy to progress things for you once we have received your reply.

 

Kind Regards,

 

Emma_E


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pierone1
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Re: BROADBAND FAULT

       

 

We have been charged the full amount.

Alison ********* is on the contract my wife

Flat 1, *********************- VIRGIN TELEPHONE *********

CELL PHONE ALISON ************* **********- MINE PIERO *************

PLEASE REFUND

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

REGARDS

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Forum Team (Retired) Emma_E
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Re: BROADBAND FAULT

Hi pierone1, 

 

Many thanks for getting back in touch, however, please do not post personal information on the main forum boards. 

 

I will pop you a PM requesting the data again. Please reply to it when you can.

 

Many thanks

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


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