BQM

[paulreyn]

Hi All,

 does this look like a normal BQM, seeing a bit of packet loss

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d0609cddfb6761cecdb2108525ed332189... 

Paul 

[deans6571]

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@Zak_M wrote:

Good morning @365nice 

Thank you for taking the time to post. 

I have taken the opportunity to look over your account, there dose seem to be a utilisation issues.  This is due to be resolved on the 04/02/21. I would like to state that these dates are only given as an estimate and they can change. 

Kind regards,

Zak_M 

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....why do VM reps reply to other users about utilisation issues and I haven't received a single response to my VERY SAME ISSUES in my thread here :

Re: Internet Been Flaky recently - engineer for ar... - Page 9 - Virgin Media Community - 4491032

Nobody from VM has responded since mid November. 

😡

[paulreyn]

Hi Zak,

 is there any news on this? The degradation of service is noticeable now. 

BQM 

[Natalie_L]

Hi paulreyn, 

Thank you for reaching out to us. 

I have taken a look at your account from our side and can see there is currently an open fault ticket regarding utilisation within your area. 

The details for this are as follows. 

Remedy Number:F008727709  

Date Open:11 JAN 2021 10:35

Estimated end date:18 FEB 2021 13:00

Please let me know if you have any questions. 

Thanks 

[paulreyn]

Thanks Natalie,

 unfortunately things seem to be getting worse with lots of packet loss

BQM 

I have also raised a complaint as it is becoming impossible to have a voice/video call on the Virgin BB.

Paul