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Elaine1232
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BQM showing 100% packet loss

Ok so I eventually had an engineer out who said my ‘levels’ were wrong but also the green box in the street was like spaghetti junction that needed sorting out, whatever he did fixed the problem and gave me a new hub. Fast forward to the past 2 weeks and the problem is worse than ever. BQM mintier shows complete packet loss. Can someone sort this out properly !DB365244-ADA4-46D0-8B9A-3EAA118D4EE6.jpeg

 

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jb66
Alessandro Volta
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Message 2 of 10
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Re: BQM showing 100% packet loss

You have a new hub, this means you have a new IP address, you need to set up your monitor again.
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Elaine1232
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Re: BQM showing 100% packet loss

Yes I have a new hub and yes I have re set it up twice ! 

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Elaine1232
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Re: BQM showing 100% packet loss

As seen below from yesterday

 

3EA43A5C-F850-44E3-8D3E-A898D10BC8C2.jpeg

 

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Forum Team (Retired) Emma_E
Forum Team (Retired)
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Re: BQM showing 100% packet loss

Hi Elaine1232,

 

 Thanks for getting in touch. I am sorry to see you have had trouble with your connection.

 

I have taken a look and things seem to be ok from this side. It may help to try the following so we can rule some things out:

 

Pop the hub into Modem Mode with the computer in Safe Mode with Networking at different times of the day.

 

Try on separate devices.

 

Check Ethernet cable. Make sure it is new / up to date. (Cat 5e or above).

 

Make sure device is capable of agreed speed.

 

Check wireless card slide.

 

Take care.

 

 Emma


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Elaine1232
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Message 6 of 10
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Re: BQM showing 100% packet loss

Tried all of that numerous times, worse than it has ever been, seriously considering going with Sk

961A9693-2971-4C55-AB32-CE2B66A354EF.jpeg

 

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horseman
Alessandro Volta
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Message 7 of 10
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Re: BQM showing 100% packet loss


@Elaine1232 wrote:

Tried all of that numerous times, worse than it has ever been, seriously considering going with Sk

961A9693-2971-4C55-AB32-CE2B66A354EF.jpeg

 


Unfortunately this is invariably a false+ when using TBB (ICMP) BQM's due to obscure external peering/transit point routing (and Hub 3.0 firmware/resource compatibility) issues that are apparently "out-of-scope" of these fora! :(.    "ergo, damnant quod non intelligent"

You can confirm this with. alternative UDP/TCP trace logs and often using other ICMP ping plot hosting servers.,   (for example -  "f8lure@mouselike.com" and others) that have alternative routings along with TCP/Wireshark Sniffer traces......  

 

Regards Tony
"Life is a Binary Inspired Turing Computed Hologram"(don't PM or @Mention me - in case ignoring you offends)
DEFROCKED
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Elaine1232
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Message 8 of 10
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Re: BQM showing 100% packet loss

Hi Tony

Sorry but I don’t understand any of that, can you explain please?

Thanks

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essenby
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Message 9 of 10
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Re: BQM showing 100% packet loss

I think what is being said is that the issue isn't with your broadband service but with the method
th BQM uses to measure your service. There are inconsistencies in the network routine, and possibly incompatibilities with the VM Super Hub 3, which mean the BQM shows total loss of packets when, in fact, everything is working normally.

I have the same issue. Right now, my BQM is all red, yet I can connect to my door monitor and see the street outside my front door!

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Elaine1232
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Message 10 of 10
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Re: BQM showing 100% packet loss

Thanks for explaining, problem is I am having issues, can’t connect to my door camera, games console iPhones buffer constantly 

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