So, all of a sudden, after years of uninterrupted service, we're experiencing regular latency spikes... a rubber-banding effect that sees ping/return times climb into the hundreds of milliseconds. This happens perhaps every now and then, a couple of times an hour, for about a minute at a time -- then everything is just fine again. I usually know it's about to happen because my Amazon Echo devices stop playing the radio (only to continue a few seconds later).
I set up a ThinkBroadband BQM in a hope to chart what's going on. This is a pretty typical day for us now... the top-to-bottom lines indicate all those times where latency grows to hair-tearing times. Is this normal? Having read plenty on this forum, I sense it's a local utilisation issue. Any Virgin employees care to comment/help?
