on 25-06-2021 14:01
I hope someone from Virgin Media is reading this.
You recently installed your uuumph system at my home at BS8 4BA BUT no power cable for the box was left with it so it remains not plugged in.
Could you please send one to me.
Thank you in anticipation.
Michael
on 25-06-2021 15:33
on 27-06-2021 14:33
Hi @MICHAELBAKER,
Welcome to our Community Forum. Thank you for your post and I'm sorry to hear that you're having some install issues.
Can you update us on your query? Have you been in touch with the team by calling in as @jbrennand suggested?
Do you require any further help? Please let us know if you can.
Thanks!
on 27-06-2021 16:19
Dear Paula,
No I have not called. I had hoped that Virgin Media would recognise their error and call me on removed
Regards
Michael
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 28-06-2021 08:41
Hi MICHAELBAKER,
Thanks for getting back to us 🙂
So I can help I'll need a few more details from you, I've popped you over a private message for this (purple envelope, top right hand corner)
Alex_Rm
on 28-06-2021 15:12
DEAR ALEX,
THANK YOU FOR YOUR REPLY BUT I AM NEW TO THIS AND I CAN SEE NO PURPLE ENVELOPE IN THE TOP R H CORNER NOR ANTWHERE ELSE - WHERE SHOULD I FIND IT PLEASE?
on 28-06-2021 15:21
See the arrow
on 28-06-2021 15:21
on 29-06-2021 09:25
Hi MICHAELBAKER,
Thanks very much for sending your details over via private message.
I've ordered you a power cable, it should be with you within 3-5 days 🙂
Alex_Rm